Policies & Frequently asked questions
Policies
Deposit
All lash extension full sets/ombre powder brow tattoo may require a non-refundable and non-transferable deposit that will be applied to your total cost due at time of service. Appointments are confirmed once deposit is received and client acknowledges and consents to the no refund policy.
Late
If you are going to be late, please call us. Just keep in mind that this will cut into your appointment time.
We understand unforeseen circumstances happen and we will do our best to accommodate you. If you’re more than 20 minutes late may result in a forfeit of your deposit and be asked to reschedule. If you are more than 30 minutes late, your appointment will be treated as a NO SHOW and you may not be able to rebook another appointment.
Sick / No Show
If you are feeling sick or coming down with a cold, please reschedule your appointment.
If you missed your appointment without notice, your appointment will be treated as a NO SHOW and you may not be able to rebook another appointment.
Cancellation
A 48 hour notice is required to change/cancel for all appointments. Failure to do so will result in your deposit to be forfeited. We respect your time, please respect ours.
Cancellations under 48 hours, you will forfeit 50% of your deposit and the balance can be applied to your next rebooked appointment.
If you would like to change/cancel your appointment, please call/text.
Pricing
Prices are subject to change at anytime.
Payment
We accept cash and e-transfers.
Refunds
All services completed at Beauty Haven has a strict no refund policy. It is the clients responsibility to take proper care of their lash extensions/lash lifts/brows. Beauty Haven is not responsible for any circumstances after service is complete.
Returns for retail items are accepted up to 3 days after original purchase date or 5 days of receipt for defective products only. Click HERE for more information.
Guarantee
We guarantee our work. If you have any concerns with the service you received, let us know within 2 days and we will try to fix it to your satisfaction at no extra charge.
Zero-Tolerance
we have a zero-tolerance policy for discrimination of any kind, harassment, violence, intimidation, threats and general disruptive behaviour. We are an all-inclusive business, providing services for all races, gender expressions, sexes, sexual preferences, religions, and ability. We strive to constantly maintain a positive, respectful and welcoming environment for all clients and staff. beauty haven has the right to refuse any client that violates the above policy at any time via any means of communication.
Cell Phones
Cell phones are not permitted for use during appointments.
Children & Pets
We love children and pets but they are not permitted due to safety, health and hygienic reasons and cannot be left unattended in the waiting area during procedures. Please arrange alternative care.
Photos and Videos
Beauty Haven may use pictures and/or videos for promotional purposes that is captured or recorded by Beauty Haven and any and all of its representatives. Client(s) agree to release any and all claims regarding use of his/her pictures/videos for such purposes.
Privacy
Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and follow up after your first set of lash extensions with us. We will never disclose your personal information to any third party.
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Shipping & Pick Up's
All orders are shipped via Canada Post.
We offer Expedited and Xpresspost shipping. Not all orders will be eligible for Xpresspost due to the weight and size.
Orders will be fullfilled within 24-48 hours and shipped out Monday to Friday.
For pick-up orders, please contact us to arrange pick-up time. Once pick up arrangement has been confirmed, orders must be picked up within 2 business days, please be on time. Same day pick-up orders are not guaranteed.
**We are not responsible for any lost, stolen or damaged packages. We will not provide a replacement for a lost package by Canada Post or any other courier and are not liable or held responsible for any lost, stolen or damaged packages once the package has left our warehouse and is in the couriers possession.
Delivery Times
Delivery times can vary depending on order.
Expedited = 1 to 9 business days
Xpresspost = 1 to 3 business days
Guaranteed Xpresspost shipping is available by request only. Depending on your order size, additional shipping charges may apply.
Returns & Exchanges
All sales are final for discontinued or sale items.
Exchanges must be requested within 2 business days after receipt. After 2 days, all orders are final sale. All items must be sealed and in original packaging. We will not be responsible for return and replacement shipping fees.
Returns are only accepted for defective items within 5 days of receipt. If you received an item that was defective, please contact us within 24 hours. All defective items will receive either a replacement or in-store credit.
If you received an incorrect order and would like to exchange it, please contact us within 24 hours and we’ll get your replacement sent out asap.
If your order was damaged when received, please take clear photos of the packaging and contact us within 24 hours.
Please note, due to sanitation and health regulations, we cannot accept returns on any opened sealed products or used tools.
Return/exchange requests submitted after 24 hrs of receipt are not guaranteed. We reserve the right to either replace the item or offer an in-store credit towards other products. All returned packages received without prior authorization will be refused and shipped back to sender.
Cancellations
All orders can be cancelled without penalty if it has not been shipped.
Once shipped, orders cannot be changed or cancelled.
Please contact us within 24 hours if you have not received confirmation of order cancellation.
FAQ: Lash Extensions
EYELASH EXTENSIONS EXTEND THE LENGTH AND THICKNESS OF YOUR NATURAL EYELASHES. LASH EXTENSIONS ARE SINGLE STRANDS OF SYNTHETIC EYELASHES. THEY ARE APPLIED TO EACH INDIVIDUAL NATURAL EYELASH ONE BY ONE FOR A NATURAL, BEAUTIFUL AND LUSCIOUS LOOK. Lash extensions come in a variety of lengths, thickness, finishes and curl types. The style of lashes will vary per client.
WHEN APPLIED PROPERLY YOUR NEW LASHES WILL LAST BETWEEN 2 TO 4 WEEKS DEPENDING ON YOUR SKINCARE ROUTINE AND YOUR OWN NATURAL LASH LIFE CYCLE. TO MAINTAIN THE FULL LOOK OF YOUR LASHES, IT WILL REQUIRE YOU TO MAINTAIN REFILLS EVERY 2-3 WEEKS.
EYELASH EXTENSIONS MAY NOT BE SUITABLE FOR PEOPLE WHO:
- HAVE PRE-EXISTING EYELID OR EYE CONDITIONS SUCH AS BLEPHARITIS AND OCULAR ROSACEA.
- HAVE A CONDITION CALLED TRICHOTILLOMANIA, WHICH IS COMPULSIVE PULLING OR TWISTING OF HAIR OR EYELASHES.
- CANNOT CONTROL RUBBING THEIR EYES.
- Have very little to none natural eyelashes.
- Have very sensitive eyes or possible allergies.
- Have difficulty following aftercare instructions or do not care to follow them.
- Undergoing chemo treatments or have had chemo treatments within the past year (recommend to consult with your physician)
We do not recommend it but if you must, yes you can HOWEVER it can ONLY BE WATER BASED MASCARA. DO NOT USE OIL-BASED OR WATER-PROOF MASCARA. WATERPROOF MASCARA OR ANY TYPE OF OIL BASED MASCARA CAN DISSOLVE THE BONDING AGENT AND SHORTEN THE LIFE OF YOUR EYELASH EXTENSIONS CAUSING THEM TO FALL SOONER. Make sure to remove and cleanse them nightly. ONLY USE A WATER BASED EYE MAKEUP REMOVER. IF APPLYING MASCARA, DO SO FROM MIDDLE TO TIP AVOIDING THE ROOT AREA.
WE DO NOT RECOMMEND USING MECHANICAL EYELASH CURLERS ON YOUR EYELASH EXTENSIONS AS THESE CURLERS WILL DAMAGE THE EXTENSIONS AND POSSIBLY YOUR OWN NATURAL LASHES.
YES. THE BONDING AGENT WE USE IS WATERPROOF AND ALLOWS YOU TO SHOWER, SWIM, EXERCISE ETC. SPECIAL CARE IS REQUIRED BUT OVERALL MAINTENANCE IS LOW. WE DO RECOMMEND HOWEVER THAT YOU DO NOT PARTICIPATE IN THESE ACTIVITIES AT LEAST A FEW HOURS AFTER THE EYELASH APPLICATION TO PROLONG THE LIFE OF YOUR EXTENSIONS.
Lashes have a natural growth cycle of 4-5 weeks. There are different stages of growth. Normally we loose 3-5 lashes per day. Your extensions should be shedding with your natural lashes. This is absolutely normal. New lashes will be growing out after.
Please refer to the SERVICES page for details.
Yes! When we apply your eyelash extensions they always sit 1-2 mm away from the skin so the adhesive itself does not touch your skin at all. We have so many clients that get their lashes done throughout their entire pregnancy. If you are still concerned, feel free to follow up with your physician just to be sure.
Lash extensions do not damage your natural lashes or cause them to fall out if they are done properly. All of our lash artists have undergone intense training to provide the highest quality application. Keeping your lash line healthy is our top priority. Your lash artist will always advise what is best for you and your lashes. Do keep in mind however that your natural lashes do have a natural growth cycle. You can lose anywhere from 2-5 lashes per day from each eye. Meaning it’s totally normal to still have some shedding, but it is not caused by the extensions themselves.
It is highly recommended that you get them removed by a trained professional. NEVER try to remove them yourself as this can cause damage or have your natural lashes falling out prematurely which can cause permanent damage.
Unfortunately we do not in order to ensure the best service and quality of products used during the service at Beauty Haven. We will, however, be happy to remove your current set of lash extensions for you and provide you with new full set.
FAQ: Lash Lift & Tint
A lash lift is a semi-permanent lift and curl of your natural lashes, much like a perm. By bending your natural lashes over a curved silicone shield and applying a perming solution, a lash artist can set the shape of your natural lashes into an upward and realistic curl. Taking into account your natural lash length and your desired look (i.e. straight up lashes or more fanned out), the lash artist will choose from a variety of silicone shield sizes to customize your lash lift. The end result will leave you with beautifully curled and defined lashes.
A lash lift and tint can last anywhere between 6 to 8 weeks. Results may vary from client to client depending their lash growth cycle.
In order to keep your lashes looking their best, we recommend that you condition your lashes by applying a moisturizer such as coconut oil or a facial oil nightly.No. There will be no need for an eyelash curler as this treatment gives a much better result than using a curler, But more importantly, using one may weaken and damage your lashes.
Lash Lifts MAY NOT BE SUITABLE FOR PEOPLE WHO:
- HAVE PRE-EXISTING EYELID OR EYE CONDITIONS SUCH AS BLEPHARITIS AND OCULAR ROSACEA.
- HAVE A CONDITION CALLED TRICHOTILLOMANIA, WHICH IS COMPULSIVE PULLING OR TWISTING OF HAIR OR EYELASHES.
- CANNOT CONTROL RUBBING THEIR EYES.
- Very short lashes or no lashes at all
- Extremely sensitive skin
- Skin allergies
- Lasik surgery (wait a minimum of 6 months from your procedure)
- Undergoing chemo treatments or have had chemo treatments within the past year (recommend to consult with your physician)
Yes, however, you should wait 24 hours following your treatment before applying any mascara and eye makeup.
No. There will be no need for an eyelash curler as this treatment gives a much better result than using a curler.
About 45 minutes to 1-hour as it depends on how long and coarse your natural eyelashes are and if your lashes will be tinted.
Yes! It is possible wiith trained professional lash artist.
FAQ: Brows
Brow henna is a product based on Indian henna. Colour pigments have been added to give the henna a beautiful light to dark brown color.
Brow Henna is long lasting brow dye that remains on the skin underneath the brows for up to 2 weeks and stays on the hair for 4-6 weeks. We recommend scheduling your appointment every 2 weeks.
Extending the longevity of brow henna is to not get the brow area wet for 24 hours after application. Also, exercising caution when applying any type of skin care products containing exfoliators (topical acne medications, retinol, lightening products, alpha hydroxy acids, benzol peroxide, salicylic acid, glycolic acid etc.) Keep all of these away from your brows as they will strip them of their colour and could harm the hair as well.
The Brow Henna powder is made 100% naturally from the Henna Plant. It is simply mixed with water to create a thin paste which is super easy to apply and is very gentle, even on the most sensitive skin.
Absolutely. Even if your client has had tints before, if this particular tint is new to them you should do a patch test. Although Brow Henna powder is 100% natural, there will always be someone who will be allergic to it – a small patch in the inner arm just below the elbow, or just behind the ear are good places to do this, and it should be done at least 24 hours prior to when they actually want their treatment.
The Henna will fade gradually on most people, however those who have dryer skin may see some flaking. We recommend that before you apply the Henna tint, you use a facial scrub to cleanse and smooth the area to really reduce the risk of flaking!
Brow tint uses a similar dye that Hair Stylists use. The tint is mixed with peroxide and then applied to the brows for 1-5 minutes and lasts on the hair for 2-4 weeks. Brow Henna is a specially formulated Henna mixture made specifically for eyebrows. The powder is mixed with distilled water and then applied to the brows for 10-20 minutes and lasts on the hair for 4-6 weeks. If you have very light eyebrows, or do not normally wear a lot of brow makeup, we recommend starting with brow tinting. If you are used to a more filled-in and defined brow, are looking for a longer lasting solution, have stubborn grey brow hairs, or are looking to camouflage gaps or sparse brow hair, we recommend booking a Brow Henna service.
Brow Lamination is a process which the brow hairs are restructured and styled according to the desired outcome. It can be used to create volumized brows, groomed brows, or simply used for correcting brows by manipulating the hair to cover sparse areas.
Results can last up to 6-8 weeks with proper aftercare.
FAQ: Semi-Permanent Tattoo
Ombre powder brow is a semi-permanent technique that creates a soft powder-filled brow, similar to when you shade in your brows with a brow pencil.
Ombre powder brows can last anywhere from 1 to 5 years. It varies for each person as it depends on your lifestyle, your skin type, skincare routine, sun exposure, and your health condition.
Pain tolerance is different for each person. Your brow artist will use a topical anesthetic cream that will help keep you comfortable and as pain-free as possible.
The machine hairstroke technique makes fine, crisp strokes to create realistic looking hairstrokes that blends in with your natural brows using a tattoo machine.
FAQ: Facial & Skin Treatments
By exfoliating the top layer of the skin using a specialized medical instrument to remove dead skin cells, peach fuzz which will help stimulate new skin development leaving it brighter, softer and smoother.
No it will not. As long as the hair is superficial vellus hair, it will grow back at the same rate and texture as before the treatment.
Dermaplaning can be performed every 4-5 weeks.
- Anyone with dry/rough skin, fine lines and wrinkles, uneven skin.
- A person who cannot undergo chemical peels.
- Someone who wishes to remove peach fuzz on their face.
- NOT RECOMMENDED for those with extremely oily skin or active acne.
Yes, it is safe for pregnancy. The procedure is performed on the surface of the skin with no contraindications to pregnancy.
A skin tag is a small benign, flesh-coloured skin. It can appear anywhere on the body but it’s mainly found on skin folds ie. eyelids, neck, armpits, groin and under the breasts.
Mole and skin tags are removed by using the special tool for the ultrasonic machine.
The procedure will take up to 45 minutes depending on the size and amount of mole and skin tags that can be removed. Experience and results may vary.
You may experience some redness but there is no downtime needed.
The machine uses sound waves and heat to boost circulation to give you a deep cleanse by removing all toxins and dead skin cells. At the same time, the micro vibration on the tip of the device (which vibrates 28,000/second) will stimulate layers of your skin.
Everyone and all skin types.
Yes, it is safe for pregnancy and breastfeeding. The procedure is performed on the surface of the skin with no contraindications to pregnancy/breastfeeding.